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IT Service Desk Support

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Job ID:

51200

Job Function:

Information Technology (IT)

Work Experience:

1-2 years

Education Levels:

Non-Degree Tertiary

Career Levels:

Entry Level
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Salary:

$15,000.00 per month

Employment Type:

Full time

Location:

Eastern Area, Hong Kong

Posted:

10.08.2017


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Industry:

Information Technology

Job Description:

  • Provide first level assistance and remote control support for incoming queries and issues related to computer systems, software, and hardware
  • Response to queries over the phone or by email
  • Escalate unsolvable issues to proper tier support team members
  • Accurately log Service Desk tickets on defined tracking system
  • Follow up with users to ensure the problem has been solved
  • Assist Team Leader to run reports to determines recurring issues

Job Requirements:

  • Ability to handle constantly changing flow of traffic; be able to multitask effectively during busy times; exercise professionalism during stressful situations
  • Excellent oral and written communication skills, good at speaking Cantonese and English
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve
  • Ability to work with or without supervision
  • Immediate available is preferred
  • Willing to work on the evening shifts (5 days per week, Weekday: 16:00-22:00 or 17:00-23:00, Sat or Sun; 08:00-22:00
Interested party, please send your details resume with current and expected salary to our Human Resources Department by email to hr_my@ecfix.com with MS WORD Format ONLY. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.



Company Info

E.C.Fix Technology Limited

RM. 509, 5/F EASTERN CENTRE 1065 KING'S ROAD, QUARRY BAY
Eastern Area, Hong Kong

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