Call Team Team Leader

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Job ID:

51201

Job Function:

Information Technology (IT)

Work Experience:

2-3 years

Education Levels:

Non-Degree Tertiary

Career Levels:

Middle
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Salary:

$16,000.00 per month

Employment Type:

Full time

Location:

Eastern Area, Hong Kong

Posted:

10.08.2017


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Industry:

Information Technology

Job Description:

  • Be in charge of running and managing the Level 1 call center daily
  • Understand all organization(s) services, procedures, guidelines and communicate same to all call agent
  • Role of training their team members and reviewing their performances from time to time
  • On hand to assist in the testing and interview process
  • Conduct regular review of all call center agents performance and organize training sessions for under performers
  • The 1st or 2nd Escalation point
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Regular review meeting with customer(s)
  • Work on Roster basis

Job Requirements:

  • Experience of 2 years or above in Level 1 IT service desk are preferred
  • Tertiary education background
  • Excellent leadership skills and abilities in IT field
  • Managing call centers and handle multiple projects/tasks at the same time
  • ITIL certificate and experience in IT L1 call centre are preferred
  • Good at speaking Cantonese and English
  • Immediate available is preferred
Interested party, please send your details resume with current and expected salary to our Human Resources Department by email to hr_my@ecfix.com with MS WORD Format ONLY. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.



Company Info

E.C.Fix Technology Limited

RM. 509, 5/F EASTERN CENTRE 1065 KING'S ROAD, QUARRY BAY
Eastern Area, Hong Kong

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